Frequently Asked Questions
Da eStore360 vogliamo offrirti un’esperienza d’acquisto chiara, sicura e senza sorprese. In questa sezione trovi le risposte alle domande più comuni sui nostri servizi: come acquistare, come funziona la consegna, come gestire un reso o ricevere assistenza.
Se non trovi quello che cerchi, il nostro servizio clienti è sempre disponibile via email o WhatsApp per aiutarti passo dopo passo.
Orders and Payments
How can I place an order on eStore360?
How can I place an order on eStore360?
You can easily purchase online by selecting the desired product, adding it to your cart, and following the secure, guided checkout process.
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards, PayPal, bank transfer and the main digital payment circuits (Apple Pay, Google Pay).
Is it safe to buy from eStore360?
Is it safe to buy from eStore360?
Yes. Transactions are protected by SSL encryption and managed in compliance with the GDPR Regulation , to ensure maximum data security.
Can I change or cancel an order I've already placed?
Can I change or cancel an order I've already placed?
Yes, but only if your order hasn't shipped yet. Contact us as soon as possible by email at servizioclienti@estore360.it
Come riceverò la fattura del mio acquisto?
Come riceverò la fattura del mio acquisto?
Puoi contattarci via email ed emetteremo la fattura.
Shipping and Deliveries
What are the delivery times?
What are the delivery times?
Average delivery times vary from 2 to 5 working days , unless otherwise indicated in the product sheet.
How much does shipping cost?
How much does shipping cost?
Shipping costs are automatically calculated at checkout based on the weight, size, and destination of your package.
How can I track my order?
How can I track my order?
As soon as your shipment is handed over to the courier, you'll receive an email with a tracking link so you can monitor the delivery status in real time.
What should I do if the package arrives damaged?
What should I do if the package arrives damaged?
Always sign the delivery note with the words "I ACCEPT WITH SPECIFIC RESERVATIONS FOR DAMAGED PACKAGE" and contact our customer service immediately with a photo of the package.
Effettuate spedizioni internazionali?
Effettuate spedizioni internazionali?
Attualmente spediamo solo in Italia, ma stiamo lavorando per estendere presto le consegne anche in altri Paesi europei.
Returns and After-Sales Assistance
Can I return a product if I'm not satisfied?
Can I return a product if I'm not satisfied?
Yes. You have the right to withdraw from the contract within 14 days of delivery, in accordance with e-commerce regulations.
How do I get a refund after a return?
How do I get a refund after a return?
After verification of the returned product, the refund will be made within 14 days using the same payment method used for the purchase.
Are there any products excluded from the right of withdrawal?
Are there any products excluded from the right of withdrawal?
Yes, personalized products or sealed items that have been opened for hygiene or health reasons cannot be returned.
A chi posso rivolgermi in caso di difetti o malfunzionamenti?
A chi posso rivolgermi in caso di difetti o malfunzionamenti?
Scrivici a via mail o contattaci via WhatsApp indicando il numero d’ordine e una breve descrizione del problema.
Offrite assistenza anche dopo la garanzia?
Offrite assistenza anche dopo la garanzia?
Sì, forniamo supporto tecnico e consigli anche per prodotti fuori garanzia, aiutandoti a trovare ricambi o soluzioni su misura.
